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FAQ

Have a question?

Read our frequently asked questions or contact us!

What time should I arrive for the 1 - 3 - or 5 day pizza classes?

Classes start promptly at 9am. There is always a member of NAPCA at the academy by 8:30am so feel free to arrive early and we’ll make you an espresso before class starts!

What do I need to bring to the 5 day cooking class?

We will have a notebook – course guide – a t-shirt and hat.

What do I wear to a Pizza Course?

Long white bakers pants or any long pants and non-slip rubber bottom shoes, such as Vans or sneakers. Chef clogs not recommended.

What do I wear to cooking Recreational Hands On cooking classes?

Please be conscious of long hair, we recommend tying hair back, wearing closed toed shoes – non slip rubber bottomed such as sneakers if possible. Just dress comfortably! We will be moving around and cooking up a storm!

What do I wear to Demo class?

You won’t be cooking in a demonstration class so you can wear whatever you’d like!

What is a “recreational” cooking class?

Depending on the course, there are 16-20 seats per cooking class, “recreational pizza and baking classes sometimes have 10-12 if it all independent work.

Our classes are intended for beginners looking for direction as well as experienced home cooks. We are not a culinary school for professional chefs. We are a gathering place for foodies and newbie foodies to come together. Classes are recreational in the sense that we want to teach you to cook in a fun and educational way, free of pretence or feeling nervous about starting something new. We have created a fun place of education on a few different platforms and want to share our love of cooking, eating, sharing and entertaining and want to encourage others to do the same.

What is the refund policy?

Refund Policy
Cancellations will be given a cooking class coupon code that can be applied toward a future class, however, no refunds, exchanges or vouchers will be given to changes or cancellations made on the day of the class or for no shows — without exception.
Reservations are fully transferable – treat this as you would a concert ticket. If you are unable to attend a class someone else may attend in your place without notice. Changes and cancellations may be made in person, emailing us – info@pizzaculinaryacademy.com or by calling us during business hours at 630-395-9958 – please leave a message with the date of your call. We do our best to communicate to you during inclement weather.
In the event we cancel a class a full refund will be given.

CourseHorse
If you purchased your class on CourseHorse, then our Refund & Cancellation policy applies to your purchase. If you are entitled to a refund, or have any questions, please visit the CourseHorse site and contact their customer service team.

Substitutions and Class Format
We reserve the right to substitute ingredients, menus, recipes, chefs and instructors. Unless noted otherwise, all of our classes are hands-on and participatory in style. Our class size is limited and classes are structured to allow each student the opportunity to work closely with the chef in the preparation of dishes and to observe, up-close, the ingredients, tools and techniques used in the making of all dishes. The exception to the hands-on format are classes labeled as “Demonstration” or “Demo” or “Special Guest”.