Should you need to cancel a reservation for any class, you will receive a full refund for any cancellation made four (4) days or more before the class date.
Cancellations made three (3) days or fewer before the class date will be given a cooking class coupon code that can be applied toward a future class, however, no refunds, exchanges or vouchers will be given to changes or cancellations made on the day of the class or for no shows — without exception.
Reservations are fully transferable and if you are unable to attend a class someone else may attend in your place without notice. Changes and cancellations may be made in person or by calling us during business hours at 630-395-9958 and speaking directly to one of our employees. Due to most of us being in the kitchen most of the day, we cannot accept or honor cancellations sent by email or left via phone message or on voicemail. In the event we cancel a class a full refund will be given.
We reserve the right to substitute ingredients, menus, recipes, chefs and instructors. Unless noted otherwise, all of our classes are hands-on and participatory in style. Our class size is limited and classes are structured to allow each student the opportunity to work closely with the chef in the preparation of dishes and to observe, up-close, the ingredients, tools and techniques used in the making of all dishes. The exception to the hands-on format are classes labeled as “Demonstration” or “Demo” or “Special Guest”.
If you purchased your class on CourseHorse, then our Refund & Cancellation policy applies to your purchase. If you are entitled to a refund, or have any questions, please visit the CourseHorse site and contact their customer service team.