Cancellation, Credit & Return Policy

Class cancellation and credit policy

Class tickets are non-refundable. If you cancel at least 72 hours before the scheduled class start, you receive credit toward a future class. Cancellations less than 72 hours before the scheduled start forfeit payment.

To request cancellation or credit, contact the Academy at info@pizzaculinaryacademy.com or 630-395-9958. Class times are shown in Central Time.

Attendee substitutions and booking changes

You may allow someone else to attend in your place. Sign in to My NAPCA, open the booking and submit an attendee-name change with the original and replacement guest names. Staff reviews the request and updates the roster. This changes the attendee, not the purchaser, account ownership or payment record. A submitted cancellation or change request does not release seats automatically.

Credit timing is measured from the request submission time to the scheduled class start. Exactly 72 hours qualifies; less than 72 hours does not. Confirmation of attendance or submission of a booking-change request stops the remaining reminder sequence for that booking. Existing purchase acknowledgments and previously submitted requests are retained for staff review.

Equipment returns

You may request a return within 14 days of receiving an eligible item. The item must be unused, in its original packaging and in the condition received, with proof of purchase. Contact shawn@pizzaculinaryacademy.com for authorization before returning an item. Items returned without authorization are not accepted.

Approved returns are subject to inspection. A 25% restocking fee may apply to certain items. Return shipping is the customer’s responsibility.

Inspect your order on receipt and report damage, defects or an incorrect item within 24 hours. Perishable goods, custom orders (including custom ovens, mixers and tools), sale items, demonstration units, closeout items and gift cards are not returnable. Custom orders are non-refundable.

After an approved return is received and inspected, an approved refund is issued to the original payment method within 10 business days. Your bank may require additional processing time. Contact Shawn if more than 15 business days have passed after approval.

Other events, demonstrations and private bookings

Review the terms shown for your selected event or on your proposal or invoice. Contact the Academy before booking if its applicable cancellation terms are not stated. The class cancellation policy above applies to class tickets; equipment-return terms apply to eligible equipment purchases.

Checkout acknowledgment

Before payment, you must affirm that you have read and acknowledge the policy applicable to your order. NAPCA records the policy version, its text and the acknowledgment time with the order.